Business Intelligence (BI)
In order for companies to optimally make fact-based strategic and tactical decisions, they must be able to use Business Intelligence holistically. DHSoft’s BI Solution allows companies to adopt a holistic approach to their BI strategy by enabling the use of key functional organization performance metrics to optimize their business performance. Holistic BI strategies enable companies to understand and influence key metrics around their past, present and future performance. Our solution combines the application of technology and business process to achieve the following business benefits:
- Understand past performance and metrics.
- Generate insight into causal factors of past performance.
- Leverage insight to predict and act on likely future events based on past performance and external factors.
- Integrate fact-based decision-making and actions through out the business to achieve greater overall business performance.
DHSoft’s BI Solution provides the tools and technology to generate Historical Insight into business performance. Our advanced analytic solutions also provide Proactive Insight into future operational and customer behavior, enabling business performance improvement through proactive initiatives and campaigns. Our Insight-Driven Performance capabilities integrate all aspects of Business Intelligence to transform organizations into proactive centers of strategic and tactical execution.
Components of the DHSoft Business Intelligence solution include the following:
- Standard Reporting – pre-defined or “canned” reporting.
- OLAP (On-Line Analytic Processing) Tools - Multi-dimensional data analysis using “drag and drop” tools.
- Dashboards – high level key performance indicators of business performance.
- Predictive Modeling – Acquisition models, churn models, lifetime value models.
- Forecasts – Estimation of future activity and metrics, based on internal and external data.
- Segmentation – Identification of distinct groups of customers with similar behaviors and needs.
- Workflow and Management Tools - Providing operational frameworks for leveraging analytics and insight to drive business performance.
- Information Portals – Points of entry for information access, analysis and integration. Content management and integration point for analysis and collaboration.