Two-Day Discovery Analysis
Every day, organizations engage mission-critical enterprise technologies, customer data repositories, business intelligence and CRM systems that enable the company to grow, compete, and interact with customers through numerous touch points. The challenge for many companies is to cohesively and strategically transform these systems into optimal catalysts for operational efficiency, customer experience, and profitability. A unified approach to creating and integrating customer data insight across functional organizations is the only way to achieve dramatic improvements in operational efficiency and profitability.
Determining which operational changes will produce optimal Insight-Driven Performance?
Building an integrated insight-driven performance strategy involves a comprehensive plan for enabling a company to manage its business operations more effectively. DHSoft’s Two-Day Discovery Analysis lays the foundation for a unified approach to optimizing the data environments, customer behavior, and business-critical systems that allow a company to succeed. Individual clients utilizing DHSoft’s Insight-Driven Performance solutions have posted as much as a $100M increase in revenue due to campaign uplift, a $1B improvement in operational cash flow, and a 40% reduction in customer churn rates.
Determining where and how much to invest to achieve new levels of business performance?
DHSoft’s Two-Day Discovery Analysis is intended to identify opportunities for improvement across a company’s data infrastructures, business intelligence applications, customer-based marketing initiatives, and CRM systems. We will develop a strategy recommendation for increasing customer data insight and applying that insight to people, process and technology optimization, in order to achieve measurable operating efficiencies and improved performance targets. At the end of this session, you will have a definitive and scalable roadmap outlining how to:
- Identify and target new business performance objectives set forth in the two-day discovery analysis.
- Transform existing systems into fine-tuned operations that support your defined business objectives.
- Gain actionable business insight into customer behavior, including root causes, and potential ROI for optimizing each customer touch point.
- Integrate the necessary people, processes and technology to achieve optimal performance for the defined set of business performance objectives.
Providing a roadmap to optimize the company’s business performance, now and in the future
DHSoft specialists will work with key stakeholders in your company to:
- Develop a unified vision and strategy for insight-driven performance in the company.
- Analyze current challenges and desired near- and longer-term performance improvement goals.
- Deliver a detailed ROI analysis on the financial impact of operational changes to key areas of operational execution and customer touch, including:
- A Customer Value Optimization roadmap outlining the tasks, people and time required for you to attain the financial ROI.
- Data Warehousing Analysis (Design & Creation, Tuning, Platform and Process Migration).
- Business Intelligence Analysis to facilitate understanding and decision support for desired performance improvement goals (Standard Reporting, OLAP and Advanced Reporting).
- Recommendations for CRM system improvements necessary to achieve articulated business performance goals.
- Create a roadmap that details how to obtain desired state and maximum returns.
- Deliver a final presentation comprised of all the required materials to support a detailed review session with executive stakeholders.
Discovery Analysis Final Presentation
Meeting Objectives:
- Define and prioritize business objectives.
- Establish a joint understanding of information sources, potential value, and completeness of information.
- Determine elements for success.
- Establish detailed roadmap.
- Provide a roadmap that outlines recommendations to get to desired state and maximum returns.
- Identify the solution that will deliver quantifiable value against the stated business objectives.
- Deliver an Executive Briefing (two weeks following the Discovery session).
For more information or to proceed with a Two-Day Discovery Analysis, please call us at (571) 323-3200 or email us at info@dhsoft.com.