Member Retention

Health Care providers are challenged to identify and retain low risk, high value members.  In highly competitive industries such as Health Care, the ability to optimally differentiate a member base can mean the difference between an average and a highly successful retention strategy.

DHSoft helps Health Care clients identify and retain members that are at risk of changing carriers or plans.  Our solution focuses on building the necessary frameworks and strategies to identify root causes that distinguish between at-risk and loyal members.  Recommendations are provided for implementing the organizational and operational improvements to ensure that member retention is maximized.  DHSoft combines predictive analytics with segmentation and lifetime value assessments to determine where hidden member value lies to maximize member lifetime value.

Benefits of DHSoft's member retention solution include:

• Targeting at-risk members.
• Assessing the profitability potential of members to determine retention treatment.
• Analyzing the impact of various retention efforts.